Please not that we do not accept returns, exchanges or refund on sales & custom made items.
Replacement/Faulty stock: The original item needs to be returned to us within 7 business days, and the replacement order will be shipped out within 7 business days after the returned package has been received, pending approval of return.
Any shortages of your order, errors or damages made to the shipment must be notified to us at support@tilevera.co.za within 24 hours of receipt of the order. All damages and shortages not reported to us within this time frame, will be the purchaser's responsibility and may be subtracted from the total replacement amount.
Due to different computer monitors/calibrations, colors of cases might differ from the depicted product pictures shown. No refunds will be granted with regards to color and related differences.
If you are unsure whether you can return or request a refund, please send us a picture of your order and your order number to support@tilevera.co.za
