Help Center

Payment is easily and securely done directly online when you place your order. You will be directed to the Payfast page to make payment. You can choose to pay using a credit card, debit card or instant EFT.

Delivery with our Door-to-Door Courier cost R89.00 through-out South Africa. All orders over R550 qualifies for free delivery.  *Please note that our couriers do not deliver in high risk areas, shopping malls or centres.

Simply browse our website, when you find something you like, select the product by clicking it and click "Add to cart". When you are done shopping you can proceed to checkout. Click on your cart at the top right corner of the page and follow the on screen steps.

If you accidentally ordered the product or need to make a change, email us as soon as possible at support@tilevera.co.za with your order number and we will help if we can. Please note that all products are manufactured on order, so once we have started processing your order we will not be able to change it. 

Please not that we do not accept returns, exchanges or refund on sales & custom made items. 

Replacement/Faulty stock: The original item needs to be returned to us within 7 business days, and the replacement order will be shipped out within 7 business days after the returned package has been received, pending approval of return.

Any shortages of your order, errors or damages made to the shipment must be notified to us at support@tilevera.co.za within 24 hours of receipt of the order. All damages and shortages not reported to us within this time frame, will be the purchaser's responsibility and may be subtracted from the total replacement amount.

Due to different computer monitors/calibrations, colors of cases might differ from the depicted product pictures shown. No refunds will be granted with regards to color and related differences.

If you are unsure whether you can return or request a refund, please send us a picture of your order and your order number to support@tilevera.co.za